Deliveries & Shipping
What happens if I miss my scheduled pickup?
In order for us to get you an on-time delivery, we need to also have on-time pickups. Please make sure that when you confirm your delivery date, you’re also ready for the confirmed pickup date. Have your order bagged and available for a quick pick up from our dispatch team or UPS. If you know there is going to be a delay in returning your order to us, please contact us immediately at 707-257-3358 or email@example.com and we would be happy to assist you with the logistics.
Do you ship internationally?
We ship to Canada, but for all other countries you are responsible for arranging the shipping and customs paperwork. Because the product is typically held up in customs for a significant period of time, extended rental fees will apply. If you have additional questions, please call us at 707-257-3358.
Do your prices include delivery and shipping?
Prices reflect the rental rate, not shipping, delivery, or tax (where applicable). Orders delivered by our La Tavola trucks are subject to a flat delivery rate, based on delivery location. We use UPS as our carrier, and shipping fees are determined by zip code and total weight of the order.
Can I ship using my own UPS or FedEx account?
Where do your linens come from?
All linens come from our warehouses in Napa, CA and Niles, IL. We do everything from sewing to washing and pressing in-house.