Deliveries & Shipping
Will I receive an order confirmation?
Yes, once your order request is processed and confirmed we will email you an order confirmation. Please read and review the order confirmation carefully, and let us know if you need any changes to the order, or if anything is in error. You have until 4 PM PST 5 business days before your order leaves our warehouse to reduce your counts and until 4 PM PST 3 business days before your order leaves our warehouse to make additions.
What happens if I miss my scheduled pickup?
In order for us to get you an on-time delivery, we need to also have on-time pickups. Please make sure that when you confirm your delivery date, you’re also ready for our confirmed pickup date. Have your order bagged and available for a quick pick up from our dispatch team or FedEx. To keep things on schedule we’ve implemented a Late Pickup $50 fee, and in some cases an extended rental fee, for missed pickups both Local LT Truck and FedEx. If you know there is going to be a delay in returning your order to us, please contact us immediately at 707-257-3358 or firstname.lastname@example.org and we would be happy to assist you with the logistics.
Is There A Minimum Order Size?
Yes, our order minimum is $250, which is to be met with products and does not include delivery charges or sales tax. Please note that this excludes sample and tasting orders.
What are your payment terms?
We require a 50% credit card deposit to hold an order, and the remaining balance is charged to the same card the day before the order leaves our warehouse. Net 30 terms are available to industry account professionals who have been pre-approved by our account application process.
When and where do your trucks deliver?
San Francisco Bay Area:
(includes Napa and Sonoma)
Weekends are an added fee
South Bay Area:
Tues & Thurs, 9am-6pm
(winter delivery days may vary)
Mon, Weds, Fri, 9am-6pm
(winter delivery days may vary)
Central Coast Area:
Tues & Weds 8am-6pm
Santa Barbara Area:
Mon &Thurs 8am-6pm
Los Angeles Area:
Mon – Friday 8am-6pm
Orange County Area:
Tues, Weds & Fri 8am-6pm
San Diego Area:
Mon & Thurs 8am-6pm
Do you ship internationally?
We ship to Canada, but for all other countries you are responsible for arranging the shipping and customs paperwork. Because the product is typically held up in customs for a significant period of time, extended rental fees will apply. If you have additional questions, please call us at 707-257-3358.
Do your prices include delivery and shipping?
Prices reflect the rental rate, not shipping, delivery, or tax (where applicable). Orders delivered by our La Tavola trucks are subject to a flat delivery rate, based on delivery location. We use UPS and FedEx as our carriers, and shipping fees are determined by zip code and total weight of the order.
Do you sell linens?
Should I launder the linens myself?
We ask that you not launder your linens under any circumstances. We have a special laundering process for each type of fabric we carry, and many of them are too delicate for standard washing. Cleaning is included in the rental fee, so please leave that to us.
Can I make changes to an order?
Yes, you can make changes to your order but orders must be finalized 5 business days ahead of the warehouse departure date. After this time you may not make changes to an order.